Refund policy
Refund & Return Policy
At ModivaStyle, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as simple and transparent as possible. Please read our policy carefully before requesting a return, exchange, or refund.
1. Return Eligibility
We accept return requests within 7 days of delivery. To be eligible for a return, the following conditions must be met:
• The product must be unused, unwashed, and in its original condition.
• The item must have all original tags, packaging, and accessories intact.
• Proof of purchase (order number, invoice, or receipt) must be provided.
• The product must not fall under our non-returnable category (see Section 5).
2. How to Request a Return
To initiate a return, please follow these simple steps:
• Contact our support team via WhatsApp, email, or phone within 7 days of receiving your order.
• Share your order number along with clear photos/videos of the product (required for damaged, defective, or wrong-item claims).
• Our team will review your request and confirm eligibility within 24-48 hours.
• Once approved, we will guide you through the pickup or return shipping process.
3. Reasons Eligible for Return or Exchange
• Product received is damaged or defective.
• Wrong item was delivered (different from what was ordered).
• Product is missing parts/accessories as described.
• Significant size or color mismatch from what was shown on the website (subject to review).
4. Refund Process
Once your returned item is received and inspected by our quality team, we will notify you of the approval or rejection of your refund.
• For Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer or Easypaisa/JazzCash to the account details you provide. Please allow 7 to 10 business days for the amount to reflect.
• For Online/Card Payments: Refunds will be credited back to the original payment method within 7 to 10 business days, depending on your bank's processing time.
• Original shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective item).
5. Non-Returnable Items
For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged unless received damaged or defective:
• Innerwear, undergarments, and swimwear.
• Cosmetics, skincare, and personal care/beauty products.
• Earrings and other pierced jewelry items.
• Items marked as "Final Sale," "Clearance," or purchased during a discount/liquidation sale.
• Customized or made-to-order products.
6. Exchange Policy
If you'd like a different size or color instead of a refund, we're happy to offer an exchange, subject to stock availability. Exchange requests must also be raised within 7 days of delivery and follow the same eligibility criteria mentioned in Section 1. If the desired replacement is out of stock, we will offer a store credit or refund instead.
7. Order Cancellations
• Orders can be cancelled free of charge before they are dispatched from our warehouse.
• Once an order has been shipped, it cannot be cancelled, but you may request a return once delivered (subject to this policy).
• For Cash on Delivery orders, repeated cancellations or refusal to accept delivery may result in restricted COD access on future orders.
8. Return Shipping Costs
• If the return is due to our error (damaged, defective, or wrong item), ModivaStyle will bear the return shipping cost.
• If the return is due to a change of mind or personal preference, the customer will be responsible for the return shipping charges.
9. Damaged or Defective Items
We take quality control seriously, but in rare cases where a product arrives damaged or defective, please contact us within 24 to 48 hours of delivery with clear photos/videos of the item and packaging. This helps us process your claim quickly and ensures a smooth resolution, including a free replacement or full refund.
10. Late or Missing Refunds
If you haven't received your refund within the stated timeframe:
• First, check your bank account or mobile wallet again.
• Contact your bank, as processing times can vary.
• If you've done this and still haven't received your refund, please contact our support team and we will investigate on our end.
11. Contact Us
For any questions regarding returns, exchanges, or refunds, our support team is here to help. Please reach out to us through the contact details available on our website, and we will respond as quickly as possible.
ModivaStyle reserves the right to update or modify this Refund & Return Policy at any time without prior notice. This policy is governed by the applicable consumer protection laws of Pakistan.