How do I place an order?+
Simply browse our catalog, add your favourite items to the cart, and proceed to checkout. Enter your delivery details, choose a payment method, and confirm — you'll receive an order confirmation right away.
Can I change or cancel my order after placing it?+
If your order hasn't been processed yet, message us as soon as possible on WhatsApp or email and we'll try our best to update or cancel it. Once shipped, it can no longer be changed.
How do I know my size?+
Check the size guide available on each product page. If you're still unsure, message us on WhatsApp with your measurements and our team will help you pick the right size.
Is my personal information safe when I order?+
Yes. All payments are processed through secure, encrypted gateways, and we never store your full card details. For more details, see our Privacy Policy.
What payment methods do you accept?+
We accept secure online debit/credit card payments and Free Cash on Delivery (COD) all over the UAE and KSA. See the question below for full COD details.
What currency are your prices shown in — AED or SAR?+
Prices are shown in AED (UAE Dirham) for customers in the UAE and in SAR (Saudi Riyal) for customers in KSA — the currency automatically adjusts based on your delivery location. All prices are inclusive of applicable taxes.
Where do you ship from?+
All orders are shipped from our warehouse in Al Quoz Industrial Area 3, Dubai, United Arab Emirates.
How long does delivery take in the UAE?+
- Dubai & Sharjah: 1–2 business days
- Other Emirates (Abu Dhabi, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah): 2–3 business days
How long does delivery take to KSA (Saudi Arabia)?+
Orders shipped to Saudi Arabia typically arrive within 3–5 business days after processing, depending on the destination city. Major cities like Riyadh, Jeddah, and Dammam are usually on the faster end of this range.
Is Cash on Delivery (COD) available?+
Yes, we offer Free Cash on Delivery all over the UAE and KSA — you simply pay in cash when your order arrives at your doorstep, with absolutely no extra charges. If you'd prefer not to pay cash, secure online debit/credit card payment is also available at checkout.
Can I return or exchange an item?+
Yes, we accept returns and exchanges within 7 days of delivery, as long as the item is unused, unwashed, and in its original packaging with tags attached.
How can I contact customer support?+
You can email us at modivastyle.shop@gmail.com or message us directly on WhatsApp — our support team is available Sunday to Thursday, 9:00 AM – 6:00 PM.