We want you to be completely happy with your ModivaStyle order. If something isn't quite right — wrong size, changed your mind, or an issue with the item — here's exactly how our replacement process works for customers in the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).
7-Day Replacement Window
Standard Orders: You may request a replacement within 7 days of receiving your order, whether you're shopping from the UAE or KSA. The 7-day window starts from the date the courier marks your order as delivered. We currently offer replacements rather than cash refunds — if the size, color, or item itself needs to change, we'll swap it for you.
Conditions for a Valid Replacement
To be eligible for a replacement, your item must meet the following conditions:
- Unused, unworn, and unwashed, with all original tags still attached
- Returned in its original packaging, including any boxes, garment bags, or protective wrapping it arrived in
- Accompanied by proof of purchase — your order number or invoice
- Free from perfume, makeup, or any signs of wear
Items That Cannot Be Replaced
For hygiene and safety reasons, certain categories are final sale and cannot be returned or replaced, including:
- Items purchased on discount, clearance, or during a sale (unless received defective)
- Fragrances and cosmetics, once opened or seal is broken
- Intimate apparel and swimwear
How to Start a Replacement
Message us on WhatsApp or email info.modivastyle.online@gmail.com with your order number, your country (UAE or KSA), and the reason for the replacement. Our support team will confirm your eligibility and guide you through the next steps.
Pickup & Drop-off
If you'd simply like a different size or changed your mind, you may be asked to drop the item off at a designated location in your city. If the item arrived damaged, defective, or incorrect, we'll arrange a free doorstep pickup — through our UAE courier partners (Aramex, DHL) or our KSA courier partners (Aramex, SMSA Express) — at a time that works for you.
Replacement Timeline
Once your returned item is received at our supplier's warehouse — in Dubai, UAE for UAE orders, or in the Kingdom of Saudi Arabia for KSA orders — and passes inspection, your replacement is dispatched within 2–4 business days for UAE customers and 3–5 business days for KSA customers. In cases where a replacement isn't possible due to stock availability, we'll offer store credit instead.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We'll arrange a free replacement, dispatched from the nearest supplier warehouse to you, at no extra cost.
Exchanges
Need a different size or color? Let us know when you start your replacement request — we'll check stock availability across our UAE and KSA warehouses and arrange the swap as quickly as possible.
Need Help?
Our support team is always happy to help with any replacement question, whether you're in the UAE or KSA. Reach us at info.modivastyle.online@gmail.com or message us directly on WhatsApp.