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At ModivaStyle, we work hard to get your order to you as quickly and reliably as possible. This page explains how our shipping process works, from the moment you place an order to the moment it arrives at your door. If anything here isn't clear, our support team is just a message away.

Where We Ship From

ModivaStyle is a modest/modish-style fashion brand now live and shipping across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA). Orders placed on modivastyle.online are fulfilled from our supplier's warehouses located in Al Quoz Industrial Area 3, Dubai, UAE and in the Kingdom of Saudi Arabia. Your order is fulfilled from whichever warehouse is closest to your delivery address, so it reaches you faster. Every item is picked, quality-checked, and packed at these facilities before it's handed over to our courier partners, ensuring you always receive branded and quality products.

Order Processing Time

Processing Window: Orders are processed within 1–2 business days, Sunday through Thursday, excluding UAE and KSA public holidays. Orders placed on Friday or Saturday, or after our daily cut-off time, are processed on the next working day.

Order Confirmation: Once your order is placed, you'll receive a confirmation via email and/or WhatsApp. A second notification is sent once your order has shipped, along with your tracking details.

Delivery Timelines

Delivery times vary depending on your country and region:

United Arab Emirates

• Dubai & Sharjah: 1–2 business days after dispatch
• Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain: 2–3 business days after dispatch

Kingdom of Saudi Arabia

• Riyadh, Jeddah & Dammam: 2–3 business days after dispatch
• Mecca, Medina & Other Major Cities: 3–4 business days after dispatch
• Other Cities & Remote Areas in KSA: 4–6 business days after dispatch

Other GCC Countries (where applicable): 4–7 business days after dispatch

These are estimated timeframes and can occasionally be affected by weather, customs processing, public holidays, or courier delays that are outside our control.

Shipping Partners

We work with trusted, established courier partners in both markets — including Aramex and DHL in the UAE, and Aramex and SMSA Express in the KSA — to make sure every parcel is handled carefully and delivered on schedule. Our team selects the most reliable courier for your specific location.

Shipping Charges

Shipping fees are calculated automatically at checkout based on your delivery location and the size/weight of your order, and are shown in AED for UAE orders and SAR for KSA orders before you complete payment. From time to time, we run free-shipping promotions on orders above a set value — any applicable threshold will be clearly displayed at checkout.

Order Tracking

As soon as your order leaves our warehouse, you'll receive a tracking link by email and/or WhatsApp so you can follow its journey in real time. You can also track your order anytime from our Track Order page.

Failed or Delayed Delivery Attempts

Our courier partners will typically attempt delivery more than once if you're unavailable. Please ensure your address and phone number are accurate at checkout — incorrect details can lead to delays or a failed delivery. If a delivery attempt fails repeatedly, our support team will reach out to help reschedule.

Lost or Missing Parcels

If your tracking shows "delivered" but you haven't received your parcel, or if your order hasn't moved for an unusually long time, please contact us within 5 days so we can investigate with the courier and resolve it as quickly as possible.

Need Help?

For any shipping-related questions, reach out to us anytime at info.modivastyle.online@gmail.com or message us directly on WhatsApp — we're happy to help.

We want you to be completely happy with your ModivaStyle order. If something isn't quite right — wrong size, changed your mind, or an issue with the item — here's exactly how our replacement process works for customers in the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

7-Day Replacement Window

Standard Orders: You may request a replacement within 7 days of receiving your order, whether you're shopping from the UAE or KSA. The 7-day window starts from the date the courier marks your order as delivered. We currently offer replacements rather than cash refunds — if the size, color, or item itself needs to change, we'll swap it for you.

Conditions for a Valid Replacement

To be eligible for a replacement, your item must meet the following conditions:

• Unused, unworn, and unwashed, with all original tags still attached
• Returned in its original packaging, including any boxes, garment bags, or protective wrapping it arrived in
• Accompanied by proof of purchase — your order number or invoice
• Free from perfume, makeup, or any signs of wear

Items That Cannot Be Replaced

For hygiene and safety reasons, certain categories are final sale and cannot be returned or replaced, including:

• Items purchased on discount, clearance, or during a sale (unless received defective)
• Fragrances and cosmetics, once opened or seal is broken
• Intimate apparel and swimwear

How to Start a Replacement

Message us on WhatsApp or email info.modivastyle.online@gmail.com with your order number, your country (UAE or KSA), and the reason for the replacement. Our support team will confirm your eligibility and guide you through the next steps.

Pickup & Drop-off

If you'd simply like a different size or changed your mind, you may be asked to drop the item off at a designated location in your city. If the item arrived damaged, defective, or incorrect, we'll arrange a free doorstep pickup — through our UAE courier partners (Aramex, DHL) or our KSA courier partners (Aramex, SMSA Express) — at a time that works for you.

Replacement Timeline

Once your returned item is received at our supplier's warehouse — in Dubai, UAE for UAE orders, or in the Kingdom of Saudi Arabia for KSA orders — and passes inspection, your replacement is dispatched within 2–4 business days for UAE customers and 3–5 business days for KSA customers. In cases where a replacement isn't possible due to stock availability, we'll offer store credit instead.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We'll arrange a free replacement, dispatched from the nearest supplier warehouse to you, at no extra cost.

Exchanges

Need a different size or color? Let us know when you start your replacement request — we'll check stock availability across our UAE and KSA warehouses and arrange the swap as quickly as possible.

Need Help?

Our support team is always happy to help with any replacement question, whether you're in the UAE or KSA. Reach us at info.modivastyle.online@gmail.com or message us directly on WhatsApp.